Technical HelpDesk Support Engineer
Job Title
Technical HelpDesk Support Engineer
Job Location
Cochin
Job Type
Full Time
No. of Positions
4
Education
BCA/MCA/BTech/BSc(CS)
Date Posted
April 16, 2024
Preferred Experience
3+
Category
Application Development
Job Description
We are looking for talented HelpDesk Support Engineers who will be primarily responsible for handling technical support operations. Responsibility includes driving issue resolution / identifying root cause and fix, ensuring availability of service, managing sufficient metrics/monitors/alarms, performing maintenance and bug fixes and minor enhancements.You must be very comfortable and confident working on Microsoft 365, Azure AD, Active Directory (User, Group, and GPO management), PowerApps, VMWare, Windows Server, File share like GDrive/dropbox, Linux Ubuntu) infrastructure.
Job Requirements
- Experience with configuring and troubleshooting routers, switches, and access points.
- diagnose issues related to LAN/WAN , troubleshoot a network outage in an office environment
- monitoring network tools. how do you them to identify and resolve network issues
- handle network security incidents, such as malware outbreaks or unauthorized access attempts.
- remote access VPNs, and how to configure and troubleshoot them
- Diagnose and resolve network hardware and software problems in a timely and accurate manner.
- Configure and maintain network equipment, including routers, switches, firewalls, and wireless access points.
- Assist in the planning, implementation, and maintenance of network infrastructure upgrades and enhancements.
- Collaborate with the IT team to ensure smooth integration of new network technologies and systems.
- Monitor network performance and security, identifying and addressing potential vulnerabilities and risks.
- Document network configurations, procedures, and troubleshooting steps.
- Provide training and support to end-users on network-related technologies and best practices.
- Participate in on-call rotation for after-hours support as needed.
- Active directory services and Azure AD
- Hands on experience in Office 365, Azure AD, PowerApps, VMWare, networks, Windows Server, File share like drive/dropbox..
Requirements
- Minimum of 2-4 years of experience in a similar role, preferably in a corporate environment.
- Strong knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, VPNs,etc.).
- Hands-on experience with network hardware and software, including routers, switches,firewalls, and wireless access points.
- Proficiency in network troubleshooting tools and utilities.
- Solid understanding of security best practices and principles.
- Strong problem-solving and analytical skills, with the ability to work independently and as part of a team.
- Industry certifications such as CCNA, CompTIA Network+, or equivalent are a plus.
Skills Required
- Excellent communication and interpersonal skills, with the ability to communicate technical information effectively .
- Collaborate with other IT teams, such as system administrators or security analysts, to address network-related issues
- Skills Required • Microsoft 365 administration and troubleshooting L2 skills • Microsoft AD & Azure AD • Exchange on premise and online Server Management • VMWare / Cloud server management • Windows Server administration • Network & endpoint security basic concepts
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