Senior ServiceNow Developer
We are seeking a highly skilled and experienced Senior ServiceNow Developer to join our team full-time in support of our proprietary PaaS platform. This role is critical to advancing our ServiceNow capabilities and delivering scalable, high-impact solutions for both internal operations and external client workflows.
Key Responsibilities
Platform Strategy & Development • Provide strategic input on ServiceNow best practices, new features, and platform efficiencies. • Translate business requirements into scalable ServiceNow solutions. • Lead development projects, including planning, stakeholder engagement, and execution. • Design and implement configurations compatible with a domain-separated ServiceNow architecture. Operational Support • Act as a subject matter expert (SME) for platform components and integrations. • Troubleshoot and resolve platform issues, following standard change procedures. • Conduct regular audits and maintenance to ensure data integrity and platform consistency. Client-Facing Delivery • Support technical proposal writing and onboarding for new clients. • Deliver ServiceNow-based automation projects that meet or exceed ROI expectations.
Documentation & Communication • Maintain platform standards documentation and update internal process documentation. • Communicate platform changes and their impact to stakeholders clearly and proactively. Required Skills & Experience • Minimum 5 years of hands-on ServiceNow development experience. • Proven expertise in domain-separated ServiceNow environments (strongly preferred). • Proficiency in key modules: ITSM (Incident, Change, Request, Problem), Service Catalog, ITBM, PPM, ITOM, Reporting & Performance Analytics. • Experience with third-party integrations and custom application development. • Strong business process mapping and automation skills. • Excellent communication and stakeholder engagement abilities.
