Senior ServiceNow Developer
We are seeking a highly skilled and experienced Senior ServiceNow Developer to join our team full-time in support of our proprietary PaaS platform. This role is critical to advancing our ServiceNow capabilities and delivering scalable, high-impact solutions for both internal operations and external client workflows.
Key Responsibilities
Platform Strategy & Development • Provide strategic input on ServiceNow best practices, new features, and platform efficiencies. • Translate business requirements into scalable ServiceNow solutions. • Lead development projects, including planning, stakeholder engagement, and execution. • Design and implement configurations compatible with a domain-separated ServiceNow architecture. Operational Support • Act as a subject matter expert (SME) for platform components and integrations. • Troubleshoot and resolve platform issues, following standard change procedures. • Conduct regular audits and maintenance to ensure data integrity and platform consistency. Client-Facing Delivery • Support technical proposal writing and onboarding for new clients. • Deliver ServiceNow-based automation projects that meet or exceed ROI expectations.
Documentation & Communication • Maintain platform standards documentation and update internal process documentation. • Communicate platform changes and their impact to stakeholders clearly and proactively. Required Skills & Experience • Minimum 5 years of hands-on ServiceNow development experience. • Proven expertise in domain-separated ServiceNow environments (strongly preferred). • Proficiency in key modules: ITSM (Incident, Change, Request, Problem), Service Catalog, ITBM, PPM, ITOM, Reporting & Performance Analytics. • Experience with third-party integrations and custom application development. • Strong business process mapping and automation skills. • Excellent communication and stakeholder engagement abilities.
Candidates once selected are expected to meet objective of compliance to Digital Personal Data Protection Rules, 2025 giving full effect to the DPDP Act, 2023 and Information Security wrt ISMS and ISO/IEC 27001:2022.If already aware it's an advantage. The candidates once on board, are bound to understand the rules and processes and be complaint wrt Digital Personal Data Protection Rules, 2025 giving full effect to the DPDP Act, 2023 and Information Security wrt ISMS and ISO/IEC 27001:2022.The terms and conditions concerning Information Security would be reviewed when laws, regulations, the information security policy or topic specific policies change.
