Technical Documentation Specialist (6+years)
Job Title
Technical Documentation Specialist (6+years)
Job Location
Remote/Work From Anywhere Permanently
Job Type
Full Time
No. of Positions
3
Education
BCA/MCA/BTech/BSc(CS)
Date Posted
April 14, 2024
Preferred Experience
4+
Category
Application Development
Job Description
We are seeking an experienced Technical Documentation Specialist to join our team. This role is crucial in creating precise technical documentation that effectively communicates complex concepts and nuances to a diverse audience. The Technical Documentation Specialist will collaborate closely with teams to ensure our technical documentation meets industry standards and enhances user experience. As a Technical Documentation specialist, you will be responsible for developing and maintaining endearing technical documents,content strategy,by collaborating with stakeholders within the organisation.
Responsibilities (Your Impact):
- A comprehensive understanding and hands-on experience of document development life cycle (DDLC) and software document
development lifecycle (SDLC) - Develop and maintain various technical documents: user guides, product manuals, troubleshooting manuals, installation guides, quick start guides, presentations, videos, product tutorials, and more in collaboration with Software Developers,Subject matter experts, Project Leads and Project Managers to ensure accurate technical details
- Craft compelling narratives about PanApps product suite across formats such as documents, presentations, and more
- Collaborate with product managers, software engineers, and subject matter experts to ensure accurate technical details
- Create feature announcements, deployment walkthroughs, product guides, and technical specifications (among other things)
- A firm hold on English grammar and other basic linguistic devices
- Translate technical information into easily understandable content for various user groups
- Disseminate technical information in easy-to-understand language for a non-technical audience
- Review and edit documentation meticulously to ensure clarity and accuracy
- Work with product/project team to stay updated with new features/modules and follow-up on technical documentation
- Own and manage technical documentation umbrella of assets along with Stakeholders
- Own tech documentation of standards, processes and decisions in a forum (for example Owncloud, and/or GDrive) that improves awareness, collaboration and understanding across the team and the company
- Regularly update the documentation to reflect product/project module changes, enhancements, and new features, ensuring accuracy and relevance in documenting and publishing the release notes/changelog of the product/project modules
- Establish and maintain documentation style guidelines to ensure consistency across all product/module-related materials.
- Contribute to the development of templates and documentation standards to enhance the overall quality and usability of content.
- Actively seek feedback from users and internal stakeholders to continuously improve documentation quality and address user pain points.
- Iterate documentation based on user feedback and evolving product features.
- Collaborate with cross-functional teams, including Software Developers, SMEs and project managers, to gather information and ensure accurate representation of technical concepts.
- Participate in project team meetings and provide input on documentation requirements.
- Own the documentation property ensuring that it is aesthetically pleasing and engaging, provides excellent experiences for key personas, is accurate and current, is easy to find and navigate, and incorporates SEO best practices.
- Continuously update existing documentation to reflect changes.
- Lead documentation initiatives and drive guidelines and best practices for the technical writing function.
- Hands on experience with tools like Chat GPT, Adobe Technical Suite; Adobe Framemaker, Adobe Robosoft, will fetch brownie points.
- A strong, convincing portfolio of previous projects; including impact data pointers will be an added advantage.
Job Requirements
Desirable Skills & Qualification:
- Bachelor’s degree in communication, Computer Science, Engineering, or related field.
- Exposure in technical writing with experience in software services or software product companies.
- Strong written and verbal communication skills in English.
- Strong interpersonal skills, enabling effective collaboration with cross-functional teams.
- Rapid adaptability to grasp and communicate technologies effectively.
- Strong attention to detail and organizational skills.
- A proactive attitude, driven by continuous improvement.
- Ability to work effectively, as well as independently, in a team environment.
- You are technically oriented and comfortable learning about development
- You have a bias toward action and taking the initiative
- You thrive in a challenging, collaborative and exciting work environment
- You possess the ability to write persuasively, influence and communicate confidently at all levels
- You have a positive can-do attitude and are adaptable to evolving business objectives
- Understand and explain complex technical concepts
- Strong research and analytical skills
- Ability to undertake multiple projects and deliver on tight deadlines
- Excellent technical writing skills
- Excellent verbal communication skills
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